OUR TERMS & CONDITIONS

This Master Agreement governs all services provided by Tommy's Lawns. Please review the specific section applicable to your booking today:

GLOBAL INTAKE POLICY:

Estimates & On-Site Consultations:

Tommy's Lawns is a digital-first operation. Free estimates for standard Yard Care and Yard Cleanups are provided exclusively via our secure digital intake process using client-submitted photos.

For clients who prefer to bypass the digital process, or require complex project planning, we offer two distinct On-Site Consultation tiers purchasable via our online store:

1. Standard On-Site Consultation & Property Mapping ($40.00)

Credit-Back Guarantee: This $40 dispatch fee is fully credited toward your first invoice upon booking the quoted project.
Strict Scope Limitation: This consultation is strictly for basic property measurement and aesthetic assessment for standard yard care. It does NOT include complex landscape planning, irrigation system diagnostics, leak detection, or controller adjustments.

2. Advanced Project Planning & Technical Consultation ($100.00)

Scope & Applicability: Required for complex, multi-scope yard transformations, technical irrigation overhauls, or projects utilizing owner-supplied materials. A master technician will provide expert diagnostics, spatial mapping, custom labor scheduling, and technical material verification.
Time Boundaries: The initial $100 fee strictly covers the first 60 minutes of on-site planning. Any extended time required or requested to brainstorm, alter designs, or sort materials will be billed at $85.00 per hour, calculated in 15-minute increments.
Standalone Service Policy: This is a premium, standalone diagnostic service. The fee is non-refundable and will not be applied as a deposit or credit toward future physical labor or project invoices.
Material Liability Waiver: Tommy's Lawns provides an industry-leading standard of workmanship. However, Tommy's Lawns accepts absolutely zero operational liability, performance warranties, or repair guarantees for system failures, structural breaks, or performance defects resulting from the utilization of owner-supplied materials, pre-existing brittle components, or unverifiable bulk items. All owner-supplied materials are installed strictly at the client's own risk.

(All active irrigation repairs must be booked under the specific terms in PART B).

3. Maximum Project Scope & Regulatory Compliance ($1,000 Cap)

Tommy's Lawns specializes in precision residential maintenance and targeted, high-efficiency minor repairs. To ensure strict compliance with California state regulations regarding unlicensed minor home repair (Business and Professions Code Section 7048) and to maintain our rapid 1-3 day turnaround times, our maximum project size for any irrigation repair is strictly capped at $1,000 (inclusive of all parts, labor, and dispatch fees) per project.

If during our on-site diagnostic we determine that a system requires a major overhaul, extensive trenching, or complete component replacement exceeding this $1,000 threshold, we are legally prohibited from beginning the physical repair. In these instances, we will conclude the consultation, collect only the initial diagnostic/dispatch fee, and advise that the project requires a licensed C-27 commercial landscaping firm.

PART A: Recurring Yard Care & Maintenance Subscription Terms
PART B: Irrigation Service Call, Cashless Mandate, & Flat-Rate Repair Policy
PART C: Yard Cleanups & One-Time Resets

PART A - Premium Grounds Management Agreement (last updated 5/31/26)

Applicable to customers only purchasing Yard Care Services

1. Premium Grounds Management & Scope of Work

Our Premium Grounds Management Subscription covers the full-service care of your property’s landscape.
Because every property is unique, the exact scope of work (which may include mowing, edging, pruning, leaf cleanup, weed control, and irrigation monitoring) will be explicitly defined in your custom estimate.
Services outside of your defined custom agreement will be quoted separately as a change order before any additional work commences.

2. Payment Terms & Invoicing Options

Automated Subscriptions: To provide seamless, uninterrupted service, all standard Grounds Management plans are billed via a prepaid, automated monthly subscription managed through our secure online portal.
Net-30 Invoicing: For commercial accounts and established, high-value properties, Net-30 invoicing terms may be granted upon approval.
Late Fees: For accounts on Net-30 terms, payment is due in full within 30 days of the invoice date. Any outstanding balance not paid within this timeframe will be subject to a late fee of 1.5% per month (or a minimum flat fee of $25), compounding monthly until the balance is paid in full.
Slow Pay Policy: We require timely payments to maintain our highest level of service. Tommy’s Lawns reserves the right to suspend service, revoke Net-30 privileges, and require an automated credit card subscription if an account establishes a history of late or slow payments.

3. Property Baseline & Initial Overhaul

Ongoing subscription pricing assumes the grounds have been reasonably maintained prior to our first scheduled visit.
If the property requires an initial overhaul (e.g., overgrown turf over 6 inches, heavy debris, or neglected beds), a one-time "Property Baseline Cleanup" fee will be estimated, agreed upon, and billed prior to the commencement of the standard ongoing maintenance agreement.

4. Animal Waste & Equipment Sanitation

Animal waste requires additional service time and rigorous equipment sanitation to prevent cross-contamination between properties.
If animal waste is present on the property, an automatic service premium will be added to the subscription rate. This pricing adjustment can be applied before service begins or at any time during the agreement if property conditions change.
All collected waste is placed in a secured trash bag and discarded in the client’s on-site trash bin. Haul-away of animal waste is not provided.

5. Property Obstructions & Liability Shields

We are not responsible for damage to hidden or exposed items within the service area, including lights, wires, electronics, decorations, or toys. Our crews will work around these obstructions but are not responsible for moving them. Obstructed areas may result in unfinished work.
All lawn sprinklers and irrigation lines must be installed underground per standard manufacturer specifications.
We are not responsible for damage to above-ground irrigation fixtures, including aged sprinklers or nozzles that fail to retract properly. (Note: Above-ground sprinklers often throw water past their intended coverage area, which can result in property or landscape damage.)

6. Service Refusal & Cancellations

Tommy's Lawns reserves the right to refuse or terminate service at any point during onboarding or during the life of the agreement.
Monthly Service Subscriptions can be cancelled at any time by the client via the online portal.
Active service subscriptions are non-refundable.

7. Weather Delays & Schedule Adjustments

Short-Term Delays: In the event of standard inclement weather (e.g., rain, high winds, or extreme heat), regularly scheduled services will typically be pushed back by one business day.
Prolonged Storms & Cancellations: In the event of severe or prolonged weather events that prevent service for multiple consecutive days, the scheduled visit for that cycle may be cancelled.
Labor Rollover: Because grounds continue to grow and accumulate debris during weather events, the labor and value of any cancelled visit will be rolled over and applied to the next scheduled service. This ensures our team has the necessary time and resources to bring the property back to our premium standard during the follow-up visit without assessing extra "catch-up" fees.

PART B - Irrigation Service & Repair Policy (last updated 5/31/26)

Applicable only to customers purchasing irrigation service calls and repairs

1. Booking the Initial Service Call & Dispatch Options

To schedule an irrigation evaluation or repair, an initial Service Call must be placed through our online store. Tommy's Lawns is a 100% cashless and paperless operation; all bookings and subsequent repair balances must be processed digitally via credit/debit card or mobile wallet. Please Note: Your credit card will only receive a temporary pre-authorization hold when you submit your online order. No actual charges will be finalized or processed until your service date and time are mutually confirmed and officially locked onto our routing schedule. This initial fee secures your position, covers vehicle dispatch, and provides up to one (1) full hour of on-site diagnostic tracking, zone mapping, and master-level irrigation consulting.

★ VIP Exception for Active Yard Care Subscribers: Active recurring subscription accounts are completely exempt from online booking and pre-authorization requirements. Subscribers may bypass the online portal entirely and schedule standard irrigation service routes by contacting Tommy’s Lawns directly via phone, text, or email. The standard $100.00 service call fee is 100% waived. Subscribers are granted $0 diagnostic routing and are only billed for the flat-rate parts and labor of authorized repairs.

Clients must select their dispatch urgency level at checkout:

Standard Booking ($100.00): Placed on our next available standard routing sequence. If any flat-rate repair menu item is approved and performed during this visit, the full $100.00 fee is credited back and waived on your final invoice.

★ Active Yard Care Subscribers: The standard $100.00 service call fee is waived in full. Active maintenance subscribers are eligible for $0 dispatch diagnostics and are only billed for the flat-rate parts and labor of authorized repairs.

Emergency Response ($160.00): Dispatched immediately for after-hours, weekend, or rapid-response utility mitigation. If a repair is approved and performed during this visit, the $100.00 base diagnostic fee is credited back and waived, but the $60.00 rapid-response premium remains strictly non-waivable to cover immediate schedule disruption.

The "No-Repair" Value Consultation: If no repair is required, or if you choose to decline the on-site repair quote, the initial fee is finalized once the visit is complete. However, the technician will utilize the remainder of your booked 1-hour diagnostic window to provide master-level system tuning, controller programming, zone mapping, and professional irrigation consulting. No physical repair labor or parts are included in the initial service call fee.

2. Payment Terms, Billing, & Cashless Mandate

Authorized Payment Methods: We exclusively accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and mobile wallets.
Strict Non-Acceptance of Cash and Checks: To ensure technician field safety, prevent accounting delays, and maintain automated warranty tracking, Tommy's Lawns absolutely does not accept physical cash, paper checks, or money orders under any circumstances. Technicians are not authorized to accept paper payments in the field.
Final Balance Collection: Upon completion of the approved repairs and live testing of the system, any remaining balance (minus your $100 service call credit) is due immediately on-site. Balances will be securely processed right in the driveway via our Tap-to-Pay mobile terminal or a secure text-to-pay link sent directly to your smartphone.

3. On-Site Quotes & Approvals

Following the on-site evaluation, the technician will provide a transparent digital quote for any required parts and flat-rate labor needed to complete the repair or upgrade. No additional work will commence, and no parts will be installed, without the client's direct approval of the quote. For client convenience, approved parts and additional flat-rate labor charges (calculated at an embedded rate of $85.00/hr) will be seamlessly added to an updated digital invoice with your pre-paid diagnostic credit applied as an immediate deduction, with the final remaining balance collected on-site via our cashless driveway terminal upon successful completion.

4. Scope of Work, Component Repairs, & Brittle Plastics

Standard Scope: Standard repair services cover the replacement or upgrade of pre-existing installations where the underground irrigation lines are not damaged. Installation of brand-new system add-ons or custom landscape projects falls outside the scope of standard repair and will require a separate manual estimate.
Component Repairs (Solenoids & Diaphragms): When attempting component-level repairs to save client costs—such as replacing a failed low-voltage valve solenoid or a weeping internal rubber diaphragm—we are working with plastics exposed to extreme seasonal heat and weathering.
Material Fatigue Disclaimer: While Tommy's Lawns exercises extreme professional care during valve disassembly, we are not liable for the structural failure, cracking, or stripping of aged, weathered, or sun-damaged client plastics (including valve bodies, bonnets, and internal solenoid threads) during a component repair attempt.
Escalation of Repair: If an existing valve body structurally fails, shears, or its threads strip out during a component replacement attempt, it is impossible to safely seal the new component. In these instances, the repair will immediately escalate to a full, professional Valve Replacement ($225.00+ plus any necessary manifold plumbing) to safely restore system integrity and prevent property flooding.
Site Complexities & Scope Changes: Hidden site complexities discovered after digging begins—such as buried concrete, dense tree roots, unmapped utility lines, or gravel—require specialized tools and extra time. Any necessary adjustments to the labor or parts will be clearly explained and added to an updated digital quote for your approval before the additional work begins.

5. Cancellations, Changes, & Warranties

Standard Service Call Cancellations & Rescheduling: Booking adjustments or service cancellations requested before our phone/text schedule confirmation carry no fee, and your credit card authorization hold will be immediately released. Once a time slot is mutually confirmed, customer-requested cancellations are subject to a $20 administrative processing fee. Cancellations requested on the actual day of service are subject to a $60 fee to cover the blocked routing slot.
Emergency Service Call Cancellations: Due to the immediate, drop-everything nature of Emergency Response bookings, once availability is verified via phone/text and the emergency dispatch premium is purchased online, the $160.00 transaction is strictly non-refundable if the technician has already dispatched or arrived on site.
Parts: Returns or refunds are not available for commercial irrigation parts that have already been unboxed and installed on the property.
Warranty: We proudly honor all manufacturer warranties. Any defective product supplied and installed by Tommy's Lawns will be replaced free of charge in a timely, professional manner.

PART C - Yard Cleanups & One-Time Resets (last updated 9/12/26)

Applicable only to customers purchasing non-recurring, one-time property cleanups or overhauls.

1. Booking, Custom Estimates, & Upfront Payment

All One-Time Yard Cleanups are considered custom, high-impact projects. Following a digital property scout and photo review, and/or a formal On-Site Consultation (see Global Intake Policy), a custom flat-rate digital estimate will be provided.

Upfront Securing of Schedule: To lock your project onto our routing schedule and reserve the dedicated block of time, the agreed-upon estimate must be paid in full upfront via our secure Wix online portal.
Cashless Mandate: Tommy’s Lawns is a strictly cashless operation. We do not accept physical cash, paper checks, or money orders under any circumstances. All payments must be processed digitally via major credit/debit card prior to dispatch.

2. Scope of Work & The "Tractor-Free" Residential Guarantee

Our yard cleanups are detailed, residential property resets performed utilizing premium battery-operated and manual hand tools.

Strict Adherence to Scope: The custom estimate you approve is strictly based on the specific areas, debris volume, and conditions visible in your mandatory submitted photos.
Scope Creep & Change Orders: If the crew arrives on-site and the actual scope of work dramatically exceeds the provided photos (e.g., hidden debris piles, undisclosed construction materials, or requests to clear areas not pictured), work will pause. A secondary digital "Change Order" invoice will be generated to cover the additional labor/hauling and must be approved and paid before the extra work commences.
Heavy Machinery Exclusions: We are a precision residential service. We do not perform heavy-duty tractor work, grading, lot clearing, tree felling, or the hauling of toxic/hazardous materials.

3. Hauling, Dump Fees, & Green Waste Boundaries

Default disposition of green waste is use customer's compost bin first. Then bag the remaining waste and leave onsite. An option of hauling away at an additional cost will be provided as an option or line item quote.

We strictly do not haul away household garbage, construction debris, heavy concrete/rock, or hazardous chemicals.

4. Cancellations & Weather Adjustments

Client Cancellations: Because One-Time Cleanups require blocking off significant hours or half-days on our routing schedule, cancellations made by the client within 48 hours of the scheduled service date are subject to a 20% restocking and routing penalty deducted from the upfront refund.
Weather Delays: In the event of severe inclement weather (heavy rain, high winds, extreme heat, smoke from fires), Tommy’s Lawns reserves the right to postpone the cleanup to ensure the safety of our crew and the quality of the work. The project will be rescheduled to the earliest mutually agreeable date without penalty.

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